Privacy Policy

01Who we are

KERA Tech Solutions L.L.C (“KERA”, “we”) runs keratechsolutions.com and is responsible for the personal data described here. We are a studio in Prizren, Kosova. Our company details are in the Imprint.

We follow Kosova’s Law No. 06/L-082 on the Protection of Personal Data and, where it applies, the EU General Data Protection Regulation (GDPR).

For anything about your data, write to info [at] keratechsolutions.com

02What we collect

• When you visit: your browser sends technical data such as your IP address, browser type and the page requested. Our hosting provider processes it to deliver the site and protect it from attacks. We do not use it to identify you.
• When you send the brief form: your name, business, email address, the service you need and your message. The form also uses your IP address for a moment to stop spam.
• When you email, call or message us: the details you choose to share, such as your name, contact details and what you write.
• In your browser: your language, the Motion setting and your cookie choice (see section 04).

We do not collect sensitive data, and we never buy or sell personal data.

03Why we use it

We use personal data only when the law gives us a reason:

• To answer your message and prepare an offer: steps you asked for before a contract.
• To deliver a project we agreed on: performing our contract with you.
• To keep the site secure and working: our legitimate interest.
• To keep accounting and tax records: a legal obligation.
• To count visits: only with your consent, given in the cookie banner.

04Cookies and storage

Today the site sets no tracking cookies, runs no analytics and loads nothing from advertising networks. Fonts and code come from our own domain. The site keeps a few essential settings in your browser:

Analytics: if we switch on visit statistics, they run only after you accept analytics in the cookie banner. They show us which pages are read, stay with us and are never used for advertising.

You can change your choice at any time: Cookie settings

05Who helps us

A few trusted providers process data for us, only for the purposes above:

• Cloudflare, Inc.: hosting, security and delivery of the site and the brief form, and forwarding of our email.
• Google (Gmail): the studio inbox where briefs and emails arrive.
• Meta (Instagram, Facebook, WhatsApp) and LinkedIn: only if you contact us there. Their own privacy policies apply.

Some of these providers process data outside Kosova, for example in the European Union or the United States, under contracts with appropriate safeguards such as the EU Standard Contractual Clauses.

06How long we keep it

• Messages and briefs that do not become a project: up to 12 months, then deleted.
• Project and client records: for the project, then as long as accounting and tax law requires.
• Technical logs at our hosting provider: a short time, set by the provider.
• Your cookie choice: 6 months, then the banner asks again.

07Your rights

You can ask us to:

• show you the data we hold about you
• correct it or complete it
• delete it
• limit how we use it, or stop using it
• send it to you in a portable format

You can also withdraw a consent at any time; this does not affect what was done before.

Write to us and we answer within 30 days. If you think we handle your data wrongly, you can complain to the Information and Privacy Agency of Kosova (AIP), or to the data protection authority where you live.

Requests go to info [at] keratechsolutions.com

08Security

The site runs only over HTTPS, the brief form is protected against spam and abuse, and only the studio can open our inboxes. No system is perfectly safe, but we take care of what you send us.

09Children

The site is not meant for children under 16, and we do not knowingly collect their data.

10Changes

When this policy changes, we update the date at the top. If a change affects your cookie choice, the banner asks you again.