Terms & Conditions

01About these terms

These terms apply to keratechsolutions.com and to every project KERA Tech Solutions L.L.C (“KERA”, “we”) delivers for a client (“you”). By using the site or accepting a proposal from us, you agree to them. If a signed proposal or contract says something different, that document takes priority.

02Using the website

You may browse, read and share the site. You may not copy its design, code, texts or brand assets, use it in a way that harms the site or its visitors, or try to get into parts that are not public.

We keep the content accurate, but we cannot promise that it is always complete, current or available. Information on the site is not an offer; a project starts only with a written proposal.

03Proposals and prices

Every project starts with a written proposal that fixes the scope, timeline and price before anything is designed. A proposal is valid for the period stated on it. Work outside the agreed scope is quoted separately and done only after you approve it.

Prices are in euro. Taxes are added where the law requires them.

04Payment

The proposal sets how and when you pay: at once, in stages, or in monthly instalments when we agree on them. Invoices are due by the date shown on them. If a payment is late, we may pause the work until it is settled, and the timeline moves accordingly.

05Working together

You give us the content, access and feedback we need in good time, and you confirm that you have the rights to everything you send us, such as texts, photos and logos. The number of revision rounds is set in the proposal. When content or feedback arrives late, the timeline moves by the same time.

06Ownership and rights

When the project is paid in full, you own the final work made for you: the designs, texts and code written for your project. Until then, it remains ours. Fonts, libraries, stock media and third-party services keep their own licences.

Our general know-how, tools and reusable components remain ours; you receive a lasting right to use them as part of your project. We may show finished work in our portfolio and on social media, unless we agree otherwise in writing.

07Domains, hosting and third parties

Domains, hosting, plugins, payment providers and other third-party services follow their providers’ terms and prices. We set them up and manage them when agreed, but we are not responsible for their outages, changes or price increases.

08Support after launch

We fix errors in our own work free of charge when you report them within the period set in the proposal. Ongoing care, updates and new changes are offered as a separate plan or quoted as new work.

09Confidentiality

We keep your business information confidential and use it only for your project. We ask the same for our proposals, prices and working methods.

10Liability

We work with care and skill. As far as the law allows, our total liability for a project is limited to the amount paid for it, and we are not liable for indirect losses such as lost profit or lost data. Nothing in these terms limits liability that the law does not allow to be limited.

11Ending a project

Either side can end a project in writing if the other side seriously breaks these terms and does not fix it within a reasonable time after being told. You pay for the work done until then, and we hand over everything that has been paid for.

12Law and disputes

These terms are governed by the laws of Kosova. We first try to settle any disagreement by talking. If that does not work, the competent court in Prizren decides.

13Changes and questions

We may update these terms. The version on this page, with its date, applies to new projects; a project already agreed keeps the terms it started with.

Questions about these terms? Write to info [at] keratechsolutions.com